1. Overview
Pictocrafts Private Limited, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms under which refunds are provided.
2. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The item received is damaged, defective, or incorrect.
- The product is not as described on our website.
- The refund request is made within [X] days from the date of delivery.
- The item is returned in its original condition, unused, and with all packaging, labels, and accessories intact.
3. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Digital products, downloadable content, or services once accessed.
- Customized or personalized items made as per customer specifications.
- Products that show signs of use, wear, or damage caused after delivery.
- Any item returned after the refund eligibility period.
4. Refund Process
To request a refund, follow these steps:
- Contact our customer support team at [Your Email] or call us at 70565-26277 with your order details.
- Provide clear photos/videos of the product showing the issue.
- Upon verification, we will initiate a return pickup (if applicable). Otherwise, you may be required to self-ship the product to our return address.
- Once the returned product is received and inspected, we will process the refund within [X] working days.
5. Refund Method
- If eligible, the refund will be credited via the original payment method (e.g., credit/debit card, UPI, bank transfer).
- If paid via Cash on Delivery (COD), the refund will be issued as store credit or bank transfer.
- Refund processing time may vary based on the payment provider or bank policies.
6. Late or Missing Refunds
If you haven't received a refund within the specified time:
- Check your bank statement to ensure the refund has not been processed.
- Contact your bank or payment provider, as it may take additional time for the refund to reflect.
- If the issue persists, reach out to us at [email protected].
7. Order Cancellations
- Orders can be canceled before dispatch for a full refund.
- If the order is already shipped, cancellation is not possible, but you may request a return/refund after delivery.
8. Changes to this Policy
We reserve the right to modify this refund policy at any time. Any changes will be updated on this page, and continued use of our services implies acceptance of the revised policy.
For any further queries, feel free to contact us at [email protected] or 70565-26277.
